What to expect on your visit.

Before your appointment :

  • Our staff will telephone you the day before your appointment to complete a pre-appointment screening form to ask you about your current health.  You will be asked the same questions again when you attend the practice.
  • If you feel unwell on the day of your appointment please cancel and reschedule once you are sure you are not carrying the coronavirus. 

At the practice:
  • Please attend appointments on your own.
  • A parent/guardian/carer/translator may attend if needed, and will be asked to come into the testing room to allow social distancing from other people waiting.
  • On arrival,please use hand sanitizer provided.
  • Reception waiting areas and communal spaces will be clearly marked out respecting social distance.
  • Consulting rooms and communal areas will be disinfected between every patient and at the start and end of every day.
  • Where possible we will ask you to pay using contactless methods or over the phone in advance of your appointment .

PPE
  • We will ask you to wear your own masks/face coverings.
  • You are likely to see staff wearing personal protective equipment. We may also use clear germ guards at the reception desk and on testing equipment to protect you.

Booking an appointment
  • We will arrange appointments to allow for social distancing.
  • If you need to order or collect spectacles or contact lenses, or if you need a repair we will book an appointment for you.
Always call before you attend the practice